Lastly, in the last paragraph, the applicant detailed the specific steps she took to rise above that weakness. She might be a bit uncomfortable but definitely not incapable. Besides, if the applicant really has to make small talks, it’s nothing she couldn’t handle anyway. Most of the time, they’re in a rush and need to get things done ASAP. Customers who love making small talks are only at 1%. Will this weakness interfere with the tasks of a call center agent? Not exactly.
And in any workplace, that’s always a good thing. This is a great way to show your interviewer that you have a high level of self-awareness about your shortcomings. But when she realized the importance of it, she realized that she had to improve on it and then she took action. The applicant said that, at first, she didn’t think that being bad at small talks is a weakness. If there’s one thing I love the most with this answer, it’s the self-awareness demonstrated in it. I’m still not the greatest at it but I’ve definitely improved. Face-to-face conversations with new people don’t rattle me anymore. “And I thought to myself, “Well, this is definitely something I should improve on.” So every day, I made a conscious effort to smile at strangers, talk to them during parties, and I think I’m making progress. That’d be weird! You first need to test the waters and make bite-sized interactions. You see, you simply can’t ask a stranger about his regrets and aspirations. “But then I realized, “Hmm, small talks are actually necessary. And that small talks are superficial anyway. That because I’m an introvert, this is just how I’m wired. I used to convince myself that this is not a weakness. This way, it’s more realistic.īelow are some sample answers: Sample answer #1: You wanna create the impression that you’re dealing with it regularly but it’s under your control. It would no longer be a weakness if you did. This way, you’re able to end your answer on a positive note instead of a weak one.Īlso, you don’t have to say that you have completely overcome your weakness. Instead, you wanna end it with a strong statement detailing the specific steps you’ve taken to rise above that weakness. However, you don’t want is to end your answer by talking about your weakness. Explain the steps you’re taking to overcome that weakness.Įach applicant, no matter how smart and experienced, will always have weaknesses. It’s just not gonna contribute to you landing that job. In this case, you don’t wanna tell your interviewer this. Or maybe your weakness is that you’re super impatient. As a call center agent, you’re expected to submit to your Team Leads, Quality Analysts, and Operations Manager every single day. And while you’ll talk to new customers, you’ll only be doing it over the phone not face to face.īut let’s say for example that your weakness is that you hate interacting with your superiors on a daily basis, then that’s gonna be a problem. Once you’re in, you’re gonna be working with the same people. This isn’t specifically a problem in a call center workplace. What I mean by “okay to have in a call center” is a weakness that won’t interfere with your tasks as a call center agent.įor example, you can freely talk about your anxiety with face-to-face conversations with new people. Step #1: Reveal a weakness that is okay to have in a call center workplace. To answer What is your greatest weakness? follow these two steps:
CALLCENTER JOB INTERVIEW HOW TO
How to answer What is Your Greatest Weakness?
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